About Charmaine Maskam – Fernadnes

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About me

  • Responded to, organized and sorted incoming calls and emails
  • Maintained confidentiality and discretion
  • Swiftly solve issues that require the attention of a supervisor
  • Dealt with clients in a warm yet professional manner
  • Provided information on additional services and products if applicable
  • Managed inquiries about services, prices, billing, etc
  • Handle customer inquiries and complaints
  • Swiftly solve issues that require the attention of a supervisor
  • Dealt with customers, providers and contractors in a warm yet professional manner
  • Always gave precise and useful information to the best of my capability or escalated with a supervisor when not possible

Experience

  • 2020 - 2020
    Sure-Aim

    Call agent

    • Provided information on additional services and products if applicable
    • Managed inquiries about services, prices, billing, etc
    • Handle customer inquiries and complaints
    • Swiftly solve issues that require the attention of a supervisor
    • Dealt with customers, providers and contractors in a warm yet professional manner
    • Always gave precise and useful information to the best of my capability or escalated with a supervisor when not possible

  • 2022 - 2023
    Nilsprint N.V.

    Administrative Assistent

    • Responded to, organized and sorted incoming calls and emails
    • Maintained confidentiality and discretion
    • Swiftly solve issues that require the attention of a supervisor
    • Dealt with clients in a warm yet professional manner

Expertise

Call agent / Customer service

Languages

English
Intermediate
Nederlands / Dutch
Proficient

Skills