About Glaiza Albarillo
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Viewed 7
About me
I am a dedicated and personable Customer Service Representative and Quality Analyst with over 3 years of experience providing exceptional customer service in diverse industries. I have developed a strong foundation in customer support either phone support or email, data entry, communication, time management, attention to detail, and adaptability. And I am eager to apply these lessons to a new challenge. I am a quick learner and collaborative. I can also work under pressure. There may be gaps in years of my employment in this industry but I am very much willing to adapt and learn. I am confident that my experience in the industry makes me a strong fit for the virtual support role.
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Education
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2012 - 2014
AIE College, Alaminos City
Associate in Business Information Management
I have passed Associate in Business Information Management at AIE College , Alaminos City, Pangasinan, Philippimes.
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2014 - 2016
PASS College, Alaminos City
Bachelor of Science in Accountancy
Experience
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2016 - 2018
SITEL
Customer Service Representative
Handle inbound and outbound calls, providing excellent customer service and addressing inquiries, complaints, and issues. Resolve customer problems efficiently and effectively, ensuring high levels of customer satisfaction. Accurately input and update customer information in the company database. Manage multiple tasks simultaneously, including handling calls, emails, and chat support. Adhere to company policies and procedures, maintaining high-quality service standards.
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2019 - 2019
Can Do Solutions Inc. , Bank of the Philippine Islands
Documentation Clerk
Managed the organization and maintenance of important company documents, ensuring proper filing and categorization. Accurately entered and updated data in various systems, ensuring information was current and reliable. Maintained both digital and physical file systems, ensuring documents were easily accessible and securely stored. Created regular reports and documentation summaries for management review.
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2022 - 2024
Lazada, Inc,
Courier Delivery Driver
Responsible for the safe, efficient, and timely transportation and delivery of packages and documents to customers. This role involves navigating routes, handling packages with care, maintaining communication with the dispatch team, and providing excellent customer service.
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2018 - 2019
SITEL
Quality Analyst
Conducted regular audits of customer interactions to ensure adherence to quality standards. Assessed agent performance, identifying strengths and areas for development. Delivered one-on-one coaching sessions to improve agent performance and customer service skills. Compiled and analyzed quality assurance data, creating reports to track progress and highlight areas for improvement. Supported the training team by providing insights from quality monitoring to develop relevant training materials. Maintained detailed documentation of quality assurance processes and findings.
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