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Job Detail
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Job ID 189197
Job Description
Overview
Placement Type:
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Temporary
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Salary (USD):
$50-55 per hour DOE
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Start Date:
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02.12.2024
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One of Aquent’s leading financial services clients is on a journey to digitize millions of customer interactions each day while creating new ways to connect that are meaningful and relevant. This assignment’s main focus is to assist their team in Delivering Innovation, Accelerating Agility, and Empowering Customers through breakthrough digital products, platforms and experiences designed to delight Card Members and Programs Administrators. This assignment is slotted to last until the end of 2024 and is 100% remote with in the United States.
This innovative team, develops and scales across high-impact, customer-centric and personalized digital experiences across the customer lifecycle and adapts to the evolving needs of our Corporate Card Members and Program Administrators continuing to build and deliver a seamless membership experience across platforms and products.
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The talent chosen will operate at a Product Manager level and will be responsible for overseeing the vision, strategy and digitization of the offline Servicing processes and experiences across 33 markets globally. This talent will be responsible for creating digital customer journeys that engage our clients and Product partners to bring the experience to life. Our partner is seeking a teammate that will collaborate with business leaders and partners to support and help create a compelling strategy and roadmap and drive to bring from concept to market launch in a fast-paced environment. The Product Manager will hold responsibility for decision making with a customer in mind and prioritization for their workstreams, working with product owners, servicing, sales, marketing, and compliance/GCO leaders. This talent will lead all phases of the product lifecycle in partnership with cross-functional teams.
Responsibilities:
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- Must be capable of independently leading Access Management projects end-to-end while also identifying risks and removing roadblocks
- Conduct research and discovery with multiple partners like legal, compliance, product and servicing teams to identify solutions, build consensus and gain approvals for those solution and execute to bring those solutions to life.
- Will be expected to partner with teams across the Enterprise globally to leverage our Client’s capabilities and accelerate delivery
- Collaborate with external and internal partners to define functionality, business rules, use cases, and process flows
- Will be responsibile for owning recurring status reporting activities for a leadership and senior leadership audience
- Must be able to lead communication and collaboration with stakeholder groups across the enterprise
- Conduct projects in alignment within an Agile product development environment with the skills to break down sophisticated work requirements into right sized consumable effort
- Plan and deliver a project backlog, prioritize workstreams, and ship high-quality, functional solutions with the help of a cross-functional agile team
- Champion the product vision and roadmap for with key stakeholders
- Identify opportunities and provide input on product vision, strategy, roadmap, and features, including external benchmarking and keeping a pulse on digital trends and customer preferences
Critical Factors to Success:
- Displays passion for creating compelling high-impact strategy to maximize customer and business value
- Highly organized – familiarity with project management techniques, frameworks, and tools. – you are great at research and documenting your learnings
- Thrives in a fast-paced, agile, and results-driven organization
- A “driver” personality – constantly pushing toward clarity and delivery while balancing the need for excellent collaboration
- Excellent communication skills with the ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
- Technical proficiency – ability to communicate and collaborate effectively with technology and business teams
- Agile Product Development proficiency – ability to prioritize and translate clients’ and business needs into features and user stories
Qualifications:
- Bachelor’s degree or 4+ years of related experience
- Experience with software product development preferred
- Knowledge of Identity and Access Management best practices preferred
- Background in operational process management preferred
Behavioral Skills:
- Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to goal achievement in a fast-paced environment
- High attention to detail with an eye for accuracy and controls
- Self-motivated; strong willingness to jump in to explore opportunities and take action
- Excellent communication skills (written and spoken) with ability to challenge the status quo and identify improvements
- Quick learner and team player
The target hiring compensation range for this role is $50 to $55. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
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