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Sales Assistant

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Sales Assistant

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Job Detail

  • Job ID 238149

Job Description

Overview

Placement Type:

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Temporary

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Salary (USD):

$26.04 to $28.93 an hour

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Start Date:

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03.04.2024

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We are seeking a motivated and detail-oriented Sales Support Specialist with excellent written and oral communication skills to join our client’s internal prototyping services team. As a Sales Support Specialist, you will play a crucial role in assisting our Customer Success team to achieve their goals and ensuring a seamless sales process. Your strong organizational skills, excellent communication abilities, and product knowledge in the manufacturing space will be essential in providing exceptional support to our internal customers and Customer Success team.

Responsibilities:
Customer Support: Act as the first point of contact for customers, addressing inquiries, and providing general services information and expected timelines promptly and accurately. Your knowledge in manufacturing and the ability to read through customer wants will be crucial to deliver on customer success.

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  • Sales Assistance: Collaborate with the Customer Success team to create orders ensuring accuracy and adherence to order creation processes.
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  • Order Entry: Manage order entry, communicate order status updates, and coordinate delivery schedules to ensure timely fulfillment of customer orders.
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  • Product Knowledge: Develop a strong understanding of capabilities and services to provide efficient first-line assistance to customers.
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  • CRM Maintenance: Utilize the Customer Relationship Management (CRM) system to update customer information, track engagement activities, and generate reports for management analysis.
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  • Sales Reporting: Prepare regular reports, including order forecasts, order performance analysis, and pipeline reports, providing insights to support strategic decision-making.
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  • Cross-functional Collaboration: Collaborate with various departments, including application engineering, production, and quality to ensure smooth order processing and resolution of customer issues.
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  • Customer Engagement & Sales Support Documentation: Create and maintain sales support documentation, sales presentations, and marketing materials to aid the sales team in their presentations and interactions with clients. This would include development of customer engagement material including, team wiki, manufacturing site tours and white papers. Candidate will work with respective product teams in development of our customer self-service user interface.
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  • After-Sales Support: Provide post-sales support by addressing customer concerns and coordinating re-work.

Requirements:

  • Education: Bachelor’s degree in engineering (mechanical, industrial, manufacturing), business administration, marketing or a related field with an understanding of manufacturing is preferred. Relevant work experience will also be considered.
  • Experience: Proven experience in a sales support role within the manufacturing industry is an advantage. Sales support or program management experience for technical hardware products will also be considered.
  • Product Knowledge: Familiarity with manufacturing processes, industry terminology and software used for prototyping and low volume manufacturing is highly desired.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate technical information to internal customers and customer success team.
  • Organizational Skills: Strong attention to detail, time management, and multitasking abilities to handle multiple tasks effectively.
  • Customer-obsessed: A customer-centric approach with a strong commitment to delivering outstanding service and support to customers.
  • Technology Proficiency: Proficiency in using CRM systems, Microsoft Office Suite, and other relevant sales and productivity tools. Familiarity in using digital manufacturing execution systems to enter orders and look up order status. Familiarity with navigating CAD packages like SolidWorks is highly desired.
  • Problem-solving Skills: Ability to identify and resolve issues proactively and efficiently.
  • Team Player: A collaborative mindset, willing to work closely with the Customer Success team and other departments to achieve common goals.
  • Adaptability: We are a team with a startup mind set. Capacity to work in a fast-paced, dynamic environment and adapt to changing priorities is necessary.

The target hiring compensation range for this role is the equivalent of $26.04 to $28.93 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent gets access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through AquentGymnasium

More information on our awesome benefits: https://aquent.com/talent/talent-benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

 

Sales Assistant

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