Service Designer

  • Skillman, NJ - must be local View on Map
  • Post Date : March 27, 2024
  • Apply Before : December 25, 2025
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Job Detail

  • Job ID 238155

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Job Description

Overview

Placement Type:

Temporary

Salary (USD):

$70-80/hr DOE

Start Date:

03.08.2024

Our major Consumer Health client is looking for a Service Designer to create compelling employee facing products and services. The perfect candidate will not only lead these visions through concept to completion but will also be able to develop the research, put together early prototypes, basic design, speak to businesses at all levels, including championing design innovation and education, and bring teams together to drive products and services forward.

Must have:

  • Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field, with a focus on service design.
  • Strong understanding of design thinking and user-centered design principles. Excellent collaboration and communication skills, with the ability to work effectively across different teams and stakeholders.
  • Mixed methods design research from discovery to prototype evaluation (e.g. competitive analysis, desk research, ethnography, IDIs, usability testing, co-creation, card-sorting, etc)
  • Creative synthesis skills (e.g. journey mapping, service blueprinting, opportunity definition, model development, prioritization)
  • Prototyping (e.g. service prototyping, storyboarding, wireframing, wizard-of-oz experimentation, etc.)
  • UI/UX best practices, KPI development, visual storytelling, workshop and design sprint facilitation, and experience roadmapping
  • Ability to lead end-to-end design workstreams w/ complex cross-functional teams
  • Design workstream leadership through collaboration, as part of a larger cross-functional team
  • Knowledge of what it takes to launch an MVP product/service ecosystem
  • Proficiency in design and prototyping tools (e.g., Figma, InVision, Adobe Creative Suite), Mural, Miro
     

Nice to have:

  • Previous experiences in designing employee experiences and developing employee experience strategy.
  • Experience working in consumer health or related industry with an eye on improving service design.
  • Ability to partner closely with program managers to ensure on-time, high quality delivery
  • Ability to “speak the languages” of tech, business, R+D, marketing, etc.
  • Ability to prioritize and simplify complexity
  • Ability to influence process and approach on cross functional teams
  • Takes initiative with confidence in an ambiguous environment
  • Excellent presentation and public speaking skills
  • Always thinks systemically and experientially
  • Ability to work quickly and prioritize competing workstreams
  • Willingness to think + lead strategically and get in the weeds and do the work

The target hiring compensation range for this role is $70-80/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match (if applicable)

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. 

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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